Return Policy

Last Updated: June 10 2024

At OnlyKale LLC, we want you to be completely satisfied with your purchase. If for any reason you are not happy with our product, we offer the following return policy.

1. Eligibility for Returns

- Returns are accepted within 30 days of the delivery date.

- To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it.

- Proof of purchase (order number, receipt, or invoice) is required for all returns.

2. Non-Returnable Items

Certain items are non-returnable, including:

- Gift cards

- Discounted or clearance items

- Opened or used products

3. Return Process

3.1 Request a Return:

To initiate a return, please contact our customer service team at [returns@onlykale.com](mailto:returns@onlykale.com) with your order number and the reason for the return. Our team will review your request and provide further instructions.

3.2 Shipping Your Return:

Once your return is approved, you will receive instructions on how to send your item back to us. You are responsible for paying the shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

3.3 Inspection and Approval:

Upon receiving your return, we will inspect the item to ensure it meets our return criteria. If approved, we will process your refund.

4. Refunds

4.1 Processing Time:

Refunds will be processed within 7-10 business days after we receive and inspect your returned item. The refund will be applied to your original method of payment.

4.2 Partial Refunds:

In certain situations, only partial refunds may be granted (if applicable):

- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

- Any item returned more than 30 days after delivery.

4.3 Shipping Costs:

Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item, please contact us at [returns@onlykale.com](mailto:returns@onlykale.com) with your order number and details of the issue. We will provide instructions on how to proceed.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [returns@onlykale.com](mailto:returns@onlykale.com) with your order number and photos of the damage or defect. We will arrange for a replacement or refund.

Thank you for shopping with OnlyKale. We appreciate your business and are committed to providing you with the best possible service.